Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction
Empire Counnseling & Consultation(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you communicate with us via phone or text messaging. By using our phone and text services, you consent to the practices described in this policy.

Empire Counseling & Consultation respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

2. Data Collection:
We collect your name, email address, phone number, and any details you provide during communication when you sign up for SMS updates.

Information is collected via our website contact form, email, or phone.

3. Data Usage:
We use your data solely for appointment reminders, scheduling updates, and responses to general questions.
Your information will not be shared with third parties for marketing purposes.

4. Data Security:
We protect your data using secure storage measures to prevent unauthorized access.

5. Data Retention:
Your information is retained as long as you are subscribed to our SMS service.
You may request data deletion at any time.

6. Message & Data Rates Disclosure:
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

7. Message Frequency:
Messages are recurring, and message frequency varies.

8. Contact Information:
You can contact Empire Counseling & Consultation at:
Email: appointments@empirecounseling.net
Phone: 909-475-3400

9. Opt-Out Policy:
You may opt out of SMS messages at any time by:
Replying STOP to any message
Emailing us at appointments@empirecounseling.net
Calling 909-475-3400
After unsubscribing, you will receive a final SMS confirming your removal from our list within 24 hours.

10. Help & Support:
You can send HELP at any time for additional assistance, and you will receive a message with our phone number, email, and website details.

11. Non-Sharing Clause:
Empire Counseling & Consultation does not sell, rent, or share collected mobile numbers or personal data with third parties for marketing purposes.

12. Retention of Information
We retain phone and text records only as long as necessary for operational, legal, and compliance purposes. After this period, data will be securely deleted.

13. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on our website with an updated effective date. Your continued use of our services signifies acceptance of any modifications.

Click here for our terms and conditions